Information we collect
We collect only the information reasonably needed to respond to inquiries, manage reservations, confirm payments, and support guests before, during, and after a stay.
- Name, email address, and phone number submitted through account registration, inquiry, or booking forms
- Booking details such as room selection, stay dates, guest count, add-ons, special requests, and applied offers
- Payment-related references and status updates received from our payment processor
- Messages you send through inquiries, booking requests, and guest support contact points
- Basic technical information such as browser requests and logs needed for site security, troubleshooting, and fraud prevention
How we use your information
- To verify availability and create or manage reservations
- To send booking confirmations, payment updates, reminders, and guest support responses
- To process payments and reconcile completed or failed payment attempts
- To enforce house rules, booking policies, and account security measures
- To improve the website, guest communications, and operational reporting
Payment processing
Online payments may be handled through third-party payment providers. We store booking and payment reference details needed to match your booking with a payment result, but we do not intentionally store full card numbers on this website.
When we share information
We do not sell guest personal information. We may share limited information only when required to operate the booking service properly.
- With payment processors to complete transactions
- With service providers that support hosting, email delivery, or website operations
- When required by law, lawful request, court order, or to protect the rights, safety, and property of the site, host, or guests
Data retention
We keep booking, payment, and communication records for as long as reasonably necessary for guest support, accounting, fraud prevention, dispute handling, and operational recordkeeping, unless a longer period is required by law.
Security
We use reasonable administrative and technical measures to protect guest information, but no internet-based system can guarantee absolute security. Guests should also protect their own account credentials and devices.
Your choices
- You may contact us to update inaccurate contact information
- You may ask questions about the personal information connected to your booking or inquiry
- You may request account access help or password resets using the website's available recovery flow
Contact us
For privacy questions or requests, contact AJ's Guest House using the contact details below.
- Email: contact@glerickvillaflores.com
- Phone: +63 916 415 3246
- Address: Bagasbas Beach Daet, Camarines Norte